- Exceeded quarterly revenue targets by 18% through consistent upsell playbooks and CRM hygiene.
- Launched weekly coaching sessions and reduced ramp time for new hires by 25%.
- Owned a VIP client portfolio of 120 accounts with 92% retention.
Summary
UK-based sales professional with 5+ years across high-street retail and e-commerce. Proven track record of exceeding targets, mentoring junior staff, and improving NPS through structured consultative selling.
Experience
- Exceeded quarterly revenue targets by 18% through consistent upsell playbooks and CRM hygiene.
- Launched weekly coaching sessions and reduced ramp time for new hires by 25%.
- Owned a VIP client portfolio of 120 accounts with 92% retention.
- Improved store NPS from 64 to 78 within eight months.
- Introduced product knowledge cards and cut onboarding time by 30%.