Privacy Policy

We respect your privacy and handle personal data responsibly. This Policy explains what personal data we collect, why we process it, how long we retain it, who we may share it with, and how you can exercise your rights under data-protection law in connection with the services offered by careerzen.co.uk, operated by EVERFINA LTD (Company No. 15645711), registered office: 20 Wenlock Road, London, England, N1 7GU.

For any questions or requests, please contact: info@careerzen.co.uk.

We only collect the personal data necessary to provide and improve our services. Typical categories include:

• Identity & contact: name, email address, billing/postal address;

• Transaction & order data: token purchases, order references, invoices, payment identifiers (we do not store full card details);

• Account data: username, password hash, profile preferences;

• Usage & technical data: IP address, device/browser type, access logs, timestamps;

• CV/resume content: text you provide to generate drafts, improvements, or exports;

• Support & correspondence: messages sent to our support team, including uploaded files and communication history;

• Other information: any details you choose to provide when using our Services.

We do not collect more data than necessary for these purposes.

We process personal data for the following purposes and on these legal bases:

• To provide Services (performance of contract): create drafts, generate PDF/DOCX exports, apply AI improvements, deliver manager feedback, and communicate with you.

• To process payments and prevent fraud (legal obligation / legitimate interests): verify token purchases, detect abuse, comply with accounting and financial requirements.

• To handle support, refunds, and disputes (performance of contract / legitimate interests).

• To send marketing communications only where you have given consent; you may withdraw consent at any time.

• To meet legal or regulatory obligations (legal obligation), such as tax and record-keeping.

• For our legitimate business interests, including service improvement, security monitoring, and anonymised analytics (balanced against your rights).

We may share personal data with trusted third parties where necessary to provide the Service, including:

• Payment processors and banks;

• Hosting and cloud providers (for storing drafts and user data);

• Analytics, monitoring, and support tools;

• Professional advisers (legal, accounting) if required;

• Regulators or law enforcement, where legally required.

Some providers may operate outside the UK/EEA. In such cases, we rely on safeguards such as UK adequacy decisions or Standard Contractual Clauses (SCCs). We will not transfer your personal data in a way that reduces the level of protection guaranteed under applicable law.

We retain personal data only as long as necessary for the stated purposes and to comply with legal obligations:

• Order and payment records: minimum 24 months, and up to 6 years for corporate or disputed matters;

• Account and support data: as long as needed to provide Services and for legitimate business purposes;

• CV/resume drafts and files: kept only for the duration of your use, unless you save them in your account; temporary files may be deleted automatically after processing;

• Marketing data: until you withdraw consent or we no longer have a lawful basis to retain it.

When data is no longer required, we securely delete or anonymise it.

Under applicable data-protection laws (including UK GDPR), you have rights to:

• Access your personal data;

• Request correction or deletion;

• Restrict processing;

• Request data portability;

• Object to certain processing (including marketing);

• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact info@careerzen.co.uk. We may require verification of identity. We will respond within statutory deadlines unless a lawful extension or refusal applies.

For data-protection enquiries, requests, or complaints, contact: info@careerzen.co.uk.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

EVERFINA LTD

Company number: 15645711

Registered office: 20 Wenlock Road, London, England, N1 7GU

Email: info@careerzen.co.uk